Treatment with remote monitoring

We want to make sure that you’re happy with your results and will do our best to leave you with a smile. In order to receive a new treatment plan for additional aligners without additional charge, our orthodontist must feel that a new treatment plan is clinically advisable. Additionally, it’s necessary that you followed our orthodontist’s prescriptions for aligner wear for 22 hours per day. You must complete your remote monitoring scans at the frequency in which our orthodontist requests, and not move ahead to your next set of aligners without their approval. It’s necessary that you’ve maintained proper oral hygiene, and kept up with routine visits to your general dentist or as needed. You also need to make sure to keep all aligners and request a new treatment plan for additional aligners within 30 days of completing your initial treatment.

Exchange Policy:

If you believe you have received a defective product, please call us at +971 (0) 4 8369493 or send us an Email to info@wismile.me for a replacement. All of these requests will be reported to our Quality Assurance Team for investigation.

Kit Return Policy

As we are not able to use the Impression Kit or Aligner Kit for anyone else, we do not accept returns on either the Impression Kit or the Aligner Kit. Once we receive your Consent to Treat Form and Medical/Dental History, your Impression Kit order has been processed and cannot be refunded (unless your orthodontist, after reviewing your diagnostic records; Consent to Treat Form, Medical/Dental History, PVS impressions, photos and other information), determines that you are not a suitable candidate for WiSmile’s clear aligner treatment). 

Once you accept your treatment plan, we will begin producing your custom aligners, and a refund will no longer be available. 

If you have a question regarding your order, please call us at +971 (0) 4 8369493 or send us an Email to info@wismile.me

This Notice is effective November 26, 2020